STOCKED ITEMS SHIPPED OUT WITHIN 24 HOURS!
Order Processing Time
In most cases, your order will be processed and sent on the day it is received at Excellence Billiards NZL before 3pm (New Zealand) Monday - Friday. Please allow 1 business day for order to be processed just in case. If an ordered product is on back-order, discontinued, or any other irregularity, we will let you know through email or telephone within one business day (Monday - Friday) of placing your order.
Excellence Billiards NZL does not process orders on weekends or holidays.
Order Shipment Time
New Zealand: 1-4 working days on all stocked items (National Courier)
International: 4-10 working days on all stocked items (International Courier)
Excellence Billiards NZL carries a large stock of the Pool cues, Pool cases, and Billiard accessories depicted on our website. Our large stocking practices are what we feel separates us from other online Pool / Billiard supplies and auction style sites that simply drop ship their products direct from various Pool / Billiard wholesalers.
If we happen to be out of one of your items ordered and expect the item to be out of stock for some time, we will have the manufacturer ship the item directly to you. If you ordered additional items that we have in stock, we will ship your items directly to you from our warehouse using the shipping method you select and pay for ground shipping to you from the manufacturer on the out of stock item.
We feel that just because we might be out of an item, you, as our customer, should not be responsible for any additional shipping fees that could have been avoided if we had the item in stock. Due to the high costs of shipping international orders, only one shipment overseas will be possible. Out of stock orders will be held until all the merchandise can be shipped as one.
If a package arrives damaged, note the damage and call us immediately. If the driver is still present, ask that the damage be noted. This will expedite shipping claims. Do not discard product or packaging. The carrier may wish to inspect the package before paying a claim.
If the package is damaged but the merchandise looks unaffected, note the damage on all delivery receipts before signing. If the package is damaged to an extent, the merchandise may be damaged, refuse delivery and call Excellence Billiards NZL +64 9 443-7227
If you find an item damaged after delivery, retain shipping carton, packing materials, and notify the carrier as well as Excellence Billiards NZL immediately. Excellence Billiards NZL ships all single cues and shafts in a very heavy duty tube that we have had little if any shipping problems with to ensure your new cue or shafts safety.
Excellence Billiards NZL is not responsible for any delay caused by the shipping company. We will help replace products in a timely manner as our goal is your customer satisfaction.
Please inspect your shipment carefully upon arrival. Un-pack your order, inventory all items ordered, and report any shortage immediately. If it is a small part or item you are missing, please look carefully throughout the package and packaging material as small items can become dislodged during the shipping process. Customers have 5 days from delivery to report any discrepancy between what was ordered and what was actually shipped.
All claims for missing items must be made with Excellence Billiards NZL within 5 days of delivery. Please note that orders consisting of more than one brand may arrive on different days if the order contains non-stock item(s). Check your packing slip to make sure you have a shortage, not a delivery delay. If a non-stock item is being shipped with your order, possibly from the manufacturer.
If an item is missing or a wrong item has been shipped due to our error, the problem will be corrected at our shipping expense. Excellence Billiards NZL will pay for the pickup of the wrong item as well as the delivery of the correct item. If you have inadvertently ordered the wrong item or wrong type due to customer error, the customer will be liable for shipping expenses to and from Excellence Billiards NZL to correct the problem.
Colours and stains may vary from what is shown on our site. We do our best to describe the items and depict them in great detail, however, it is impossible for a perfect match to be made as colours on computer monitors will vary and custom cue makers prefer to have slight differences between their cues to set them apart.
Warranty issues will require the customer to return the product to Excellence Billiards NZL at the customers (in most cases) expense.
Warranty claims are subject to the policy or discretion of the original product manufacturer. Warranty information is included with the products, or may be found on their respective web sites. Rest assured that Excellence Billiards NZL will help in any way possible with any warranty claims you might have.
Midnight black & white w/ graphic silver 6 pt design & Mz Grip Technology wrap Cue Details Product ID: HXT64 Cue Type: Play Cue Shaft Type: Pure X HXT Joint Type: 5/16 x 18 Thread Cue Tip: Kamui Soft Shaft Diameter: 12.75mm Shaft Length: 29 Inch Shaft Taper: Pro Taper Joint Collar: Implex Cue Wrap: Sports Grip Wood Ty...
Lucasi Hybrid LHT88
Lucasi Hybrid Thorsten "The Hitman" Hohmann Mystic Black pool cue. The LHT88 is the black version pool cue the Thorten plays with on tour including the Zero Flex Slim shaft. Cue Details Product ID: LHT88 Cue Type: Play Cue Shaft Type: Lucasi Zero Flex Slim Joint Type: Uni-Loc Quick Cue Tip: Kamui Soft Shaft Diameter: 11.75mm Shaft Le...
Lucasi Hybrid LHT87
Lucasi Hybrid Thorsten "The Hitman" Hohmann Titanium white pool cue. The LHT87 is the same cue the Thorten plays with on tour including the Zero Flex Slim shaft. Cue Details Product ID: LHT87 Cue Type: Play Cue Shaft Type: Lucasi Zero Flex Slim Joint Type: Uni-Loc Quick Cue Tip: Kamui Black Medium Shaft Diameter: 11.75mm Shaft Length...
Eye Of The Tiger, Cocobolo/black/white & turquoise graphics w/ wrapless Maple handle Cue Details Product ID: RG201 Cue Type: Play Cue Shaft Type: Hard Maple Joint Type: 5/16 x 18 Thread Cue Tip: Boar Skin Shaft Diameter: 13mm Shaft Length: 29 Inch Shaft Taper: Pro Taper Joint Collar: Implex Cue Wrap: Nylon
Spliced 2 Piece House Cue
Spliced 2 piece canadian maple house cue with 13mm tip.
Heavy Hitter 25 oz Sneaky Pete w/ wood-to-wood joint & sleek wrapless handle Cue Details Product ID: RGHH Cue Type: Break Cue Shaft Type: Hard Maple Joint Type: 5/16 x 18 Thread Cue Tip: Water Buffalo Shaft Diameter: 12.75mm Shaft Length: 29 Inch Shaft Taper: Pro Taper Joint Collar: Implex Cue Wrap: No Wrap Wood Type: Map...
Classically-styled smoke-stained birdseye maple forearm with four genuine handcrafted natural inlay points, natural and midnight black ring sets, genuine black and white double-pressed Irish linen wrap, and cream poly joint collar, butt sleeve and butt cap. Cue details Product ID: C9921 Cue Type: Play Cue Shaft Type: Hard Maple Joint Type:...
Maple, black, silver & Cocobolo 4 point graphic design w/ sleek wrapless handle Cue Details Product ID: G3394 Cue Type: Play Cue Shaft Type: Hard Maple Joint Type: 5/16 x 18 Thread Cue Tip: Le Pro Shaft Diameter: 13mm Shaft Length: 29 Inch Shaft Taper: Pro Taper Joint Collar: Implex Cue Wrap: No Wrap Wood Type: Maple - Ha...
Antique Maple w/ black & white poly, Birds-eye Maple overlay & solid black Irish linen wrap Cue Details Product ID: G3350 Cue Type: Play Cue Shaft Type: Hard Maple Joint Type: 5/16 x 18 Thread Cue Tip: Le Pro Shaft Diameter: 13mm Shaft Length: 29 Inch Shaft Taper: Pro Taper Joint Collar: Implex Cue Wrap: Irish Linen Wra...
Antique Birds-eye Maple w/ 6 point white recon graphic design & sleek wrapless handle You asked, and we answered. Introducing HXT; a line of technology cues that blends traditional, legacy and contemporary Players designs with high-tech shaft enhancements like a super low-deflection ferrule and Kamui Black tip. All cues in Players’ HXT line...
Lucasi Hybrid LHBB2 (Big Beulah 2)
Lucasi Hybrid Big Beulah 2 Huge, powerful breaks with cue ball control at a price everyone can afford!! Big Beulah 2's advanced technology features delivers the performance you need on the break to give you a definite advantage. Cue details Product ID: LHBB2 Cue Type: Break Cue Shaft Type: Hard Maple Joint Type: Uni-Loc Quick Cue Tip: P...
Cobalt blue stained Birds-eye Maple forearm and butt sleeve with double sided dagger mother-of-pearl overlays, black & white Implex joint collar, and sleek white wrapless handle Cue Details Product ID: G4113 Cue Type: Play Cue Shaft Type: Hard Maple Joint Type: 5/16 x 18 Thread Cue Tip: Le Pro Shaft Diameter: 13mm Shaft Length: 2...