STOCKED ITEMS SHIPPED OUT WITHIN 24 HOURS!
Order Processing Time
In most cases, your order will be processed and sent on the day it is received at Excellence Billiards NZL before 3pm (New Zealand) Monday - Friday. Please allow 1 business day for order to be processed just in case. If an ordered product is on back-order, discontinued, or any other irregularity, we will let you know through email or telephone within one business day (Monday - Friday) of placing your order.
Excellence Billiards NZL does not process orders on weekends or holidays.
Order Shipment Time
New Zealand: 1-4 working days on all stocked items (National Courier)
International: 4-10 working days on all stocked items (International Courier)
Excellence Billiards NZL carries a large stock of the Pool cues, Pool cases, and Billiard accessories depicted on our website. Our large stocking practices are what we feel separates us from other online Pool / Billiard supplies and auction style sites that simply drop ship their products direct from various Pool / Billiard wholesalers.
If we happen to be out of one of your items ordered and expect the item to be out of stock for some time, we will have the manufacturer ship the item directly to you. If you ordered additional items that we have in stock, we will ship your items directly to you from our warehouse using the shipping method you select and pay for ground shipping to you from the manufacturer on the out of stock item.
We feel that just because we might be out of an item, you, as our customer, should not be responsible for any additional shipping fees that could have been avoided if we had the item in stock. Due to the high costs of shipping international orders, only one shipment overseas will be possible. Out of stock orders will be held until all the merchandise can be shipped as one.
If a package arrives damaged, note the damage and call us immediately. If the driver is still present, ask that the damage be noted. This will expedite shipping claims. Do not discard product or packaging. The carrier may wish to inspect the package before paying a claim.
If the package is damaged but the merchandise looks unaffected, note the damage on all delivery receipts before signing. If the package is damaged to an extent, the merchandise may be damaged, refuse delivery and call Excellence Billiards NZL +64 9 443-7227
If you find an item damaged after delivery, retain shipping carton, packing materials, and notify the carrier as well as Excellence Billiards NZL immediately. Excellence Billiards NZL ships all single cues and shafts in a very heavy duty tube that we have had little if any shipping problems with to ensure your new cue or shafts safety.
Excellence Billiards NZL is not responsible for any delay caused by the shipping company. We will help replace products in a timely manner as our goal is your customer satisfaction.
Please inspect your shipment carefully upon arrival. Un-pack your order, inventory all items ordered, and report any shortage immediately. If it is a small part or item you are missing, please look carefully throughout the package and packaging material as small items can become dislodged during the shipping process. Customers have 5 days from delivery to report any discrepancy between what was ordered and what was actually shipped.
All claims for missing items must be made with Excellence Billiards NZL within 5 days of delivery. Please note that orders consisting of more than one brand may arrive on different days if the order contains non-stock item(s). Check your packing slip to make sure you have a shortage, not a delivery delay. If a non-stock item is being shipped with your order, possibly from the manufacturer.
If an item is missing or a wrong item has been shipped due to our error, the problem will be corrected at our shipping expense. Excellence Billiards NZL will pay for the pickup of the wrong item as well as the delivery of the correct item. If you have inadvertently ordered the wrong item or wrong type due to customer error, the customer will be liable for shipping expenses to and from Excellence Billiards NZL to correct the problem.
Colours and stains may vary from what is shown on our site. We do our best to describe the items and depict them in great detail, however, it is impossible for a perfect match to be made as colours on computer monitors will vary and custom cue makers prefer to have slight differences between their cues to set them apart.
Warranty issues will require the customer to return the product to Excellence Billiards NZL at the customers (in most cases) expense.
Warranty claims are subject to the policy or discretion of the original product manufacturer. Warranty information is included with the products, or may be found on their respective web sites. Rest assured that Excellence Billiards NZL will help in any way possible with any warranty claims you might have.
Spliced 2 Piece House Cue
Spliced 2 piece canadian maple house cue with 13mm tip.
Mezz Cues PBKG-R
The reinvented Power Break Kai features the newly developed Deep Impact 2 shaft combined with the composite wood butt technology that delivers additional power, speed and accuracy. When using added speed needed for the break, the cue ball is often contacted off target. The Power Break Kai is the solution to providing further power and control a...
Mezz Cues EC7-Es
Mezz Cues presents the new exotic wood series, EC7. These cues highlight the natural look of beautiful woods such as Purple Heart, Cocobolo, Bacote, Wenge, Curly Maple and others. The EC7 utilizes the Mezz super precise United Joint with the high performance WX700 shaft. There are 24 different models including the new EC7 with different inlay de...
Rage Matte Black Heavy Hitter jump / break cue. This cue is constructed from hard Maple with stealth matte black finish, sleek wrapless handle and 14mm phenolic tip. This Heavy Hitter comes in 25oz. only, for those of you that like a little heft behind your shot Cue Details Product ID: RGJBHH Cue Type: Jump/Break Shaft Type: Hard Maple Joi...
No Man's An Island, modern black & white marble/turquoise graphics w/walnut stained handle Product ID: RG203 Cue Type: Play Cue Shaft Type: Hard Maple Joint Type: 5/16 x 18 Thread Cue Tip: Boar Skin Shaft Diameter: 13mm Shaft Length: 29 Inch Shaft Taper: Pro Taper Joint Collar: Implex Cue Wrap: No Wrap
Black w/ white & abalone graphic overlay drop diamond points & solid black Irish linen wrap Cue Details Product ID: G4118 Cue Type: Play Cue Shaft Type: Hard Maple Joint Type: 5/16 x 18 Thread Cue Tip: Le Pro Shaft Diameter: 13mm Shaft Length: 29 Inch Shaft Taper: Pro Taper Joint Collar: Implex Cue Wrap: Irish Linen Wra...
Mezz Shafts WX700 Wavy joint
Mezz United Joint WX700 Shaft hard maple shaft has the lowest deflection performance with a feel of a traditional one-piece maple shaft. The Mezz ISS technology increases the accuracy and the spin generated. Cue details Shaft Type: Mezz WX700 Joint Type: Mezz Wavy Joint Beauty Ring: Silver Ring - Mezz Cue Tip: Kamui Medium Shaft Diameter: 12.5mm...
Players G4112 pool cue has a Midnight Black Maple forearm and butt sleeve with white wrap section. Forearm and butt sleeve have a double sided dagger in black and white with mother-of-pearl design. Cue details Product ID: G4112 Default Tip: Le Pro Cue Type: Play Cue Shaft Type: Hard Maple Joint Type: 5/16 x 18 Thread Shaft Diameter: 13...
Players Classic C811 has a brown stained Maple forearm with four white, red and smoke color overlay points. Butt sleeve has matching forearm design. Completing cue is a black wrap section with white red and smoke ring work above and below wrap. Cue details Product ID: C811 Default Tip: Le Pro Cue Type: Play Cue Shaft Type: Hard Maple...
Players Classic C805 has a deep blue stained Maple forearm with four black and white overlay points. Midnight black butt sleeve with white diamonds. Completing cue is a black wrap section with white and silver rings. Cue details Product ID: C805 Default Tip: Le Pro Cue Type: Play Cue Shaft Type: Hard Maple Joint Type: 5/16 x 18 Thread ...
Players Classic C807 has a grey smoke stained Maple forearm with four black and white overlay points. Midnight black butt sleeve with white diamonds. Completing cue is a black wrap section with white and silver rings. Cue details Product ID: C807 Default Tip: Le Pro Cue Type: Play Cue Shaft Type: Hard Maple Joint Type: 5/16 x 18 Thre...
Players G2300 Graphic Series Cue. This cue is full-length midnight black wrapless cue with traditional natural Birds-eye Maple double points, white Implex joint and slimline white Implex butt cap. Cue details Product ID: G2300 Default Tip: Le Pro Cue Type: Play Cue Shaft Type: Hard Maple Joint Type: 5/16 x 18 Thread Shaft Diameter: 13m...